“You’ve got to start with the customer experience and work backwards to the technology. You can’t start with the technology and try to figure out where you’re going to sell it.”
– Steve Jobs
Transparency. Simplicity. Empowering people. Putting the client at the center of every decision we make. Saying ‘no’ to a deeply-flawed status quo and turning the traditional managed IT services model on its head. These are our values.
Our most successful clients see IT as an investment, not an expense, and it’s our job to drive ROI. We’re the filter between your business and an industry that’s changing every day. We bring consulting, implementation, and support under one roof, so you can plan for the future and your people can get their jobs done.
Our most popular service, sambasupport brings month-to-month, unlimited access to our HelpDesk for your IT support needs.
We’ll proactively manage your entire network infrastructure around the clock with sambawatch server and network monitoring.
Everything that’s important to you, backed up twice. Any backup system can fail, and sambavault gets you prepared for the worst.
Our clients have fully embraced the power of affordable cloud services for small businesses. Are you ready to make the switch?
You and your employees have mobile devices, but are you getting the most out of them? Is the sensitive data on them safe and secure? We can help.
“If you need a machine and don’t buy it, then you will ultimately find that you have paid for it and don’t have it.”
– Henry Ford
Nobody likes signing long-term contracts, so why would we ask you to do so? We’ll earn your business every month, no strings attached. Cancel any time, for any reason, period.
With our flat-rate model, our business thrives when your technology is working perfectly, not when it’s having problems, so we take a best-practices approach to everything we do. Instead of being just another nickel-and-diming vendor, we’re a strategic partner whose incentives are aligned with yours.
Our office is where complexity and bureaucracy go to die. Straightforward pricing, no call centers, no long holds, no BS. You’ll get direct phone and email access to us for anything that we can help with.
Computer geeks are a dime a dozen. We believe strong personal relationships, clear communication, attention to detail, and execution are key to providing top-notch service and practical solutions.
Stop stressing over how often you can call for help, or how long you can stay on the phone. Our customers get the help they need, when they need it, without blocks of hours or complicated pricing tiers.
We take a proactive, process-driven approach to business technology, which detects and eliminates problems before they can affect your operations. We know how most helpdesk calls start, so we invest in the right tools to nip them in the bud.
You’re hiring knowledge workers, and the tools they use to produce are computers, mobile devices, software, and bandwidth. A strong IT backbone is an investment in your people, and it’s our job to guide that investment.
We’ve embraced Macs in the workplace since day one, and getting Macs to play nice in a PC world is old hat for us (we use them ourselves, too). Whether you have Macs now, or have considered getting them for your business, we can help.
[UPDATE 10/16/14: This guide does not yet include the products that Apple revealed today, including a new iMac with Retina display and an updated Mac mini. Most of the general advice below still applies, but please refer to apple.com for up-to-date information on individual products.]
This is part of a series of posts intended to answer our clients’ most common questions, dispel a few myths, and provide a bit of IT guidance for entrepreneurs, owners, and managers.